FAQ

At Minchins Milling the safety and wellbeing of our suppliers & customers is at the heart of everything we do. Without you there would be no point in growing, harvesting, milling and promoting the best flour in New Zealand. Our Mill is currently staffed by a single man who operates the "container-mill" independently.

In the general course of business, it is through rigorous food safety and hygiene programmes that we are able to mitigate risks and ensure very high safety standards in the products we offer. Those programmes continue at all times, including now, and it is our every intention to continue our operations through this difficult time.

In the face of Covid-19 we have instituted enhanced hygiene measures. While we intend to continue operating and providing the best flour and the best service we can, we are also committed to following the advice of the Ministry of Health and will continue monitoring the situation as it develops, diligently observing official guidelines.

We would love to hear from you and look forward to supplying you during this difficult time and crucially, well into the future. If you have further enquiries, please direct them through our contact page and we will respond.

Orders are processed and sent by courier for contactless delivery.Thank you for your continued support and custom during this time and at all times.

Stone ground, is an ancient method for milling flour. Whole grains are gently dropped it the middle of the top stone then slowly ground down to flour as it runs between the stones. The effect of this is all portions of the grain, endosprem, bran and germ are all ground in the one process. This is different to modern milling techniques where the fractions are stripped of at different stages to create there perfect white flour.

The stone ground process is gentle on the grain. Our flour is produced slowly, retaining all the good bits. Stone grinding also preserves the germ, the most nutritious and savory part of the grain. It contains B and E group vitamins, mineral salts such as phosphorus, potassium and magnesium, fibers and antioxidants. In other words - it tastes better and is better for you.

Our grain is fully traceable right back to the paddock it came from. Grown on the fertile Canterbury Plains, on the Banks of the Waimakariri River at Riverview Farm. Riverview uses a sustainable crop rotation involving Cereals, Legumes, Brassicas and livestock. This maintains fertility and plant biodiversity.

Store flour in a cool, dry place away from sunlight. If you'd like to keep your flour longer or your house isn't always nice and cool, store it in the freezer instead. It will keep there for up to two years but is best used within a year. Even though it's frozen, you can just scoop out whatever you need. If you're making a baked good, let it come to room temperature before using for best results.

Just flour; unbleached, unfortified, glyphosate & GM free.

Refined flour will keep up to one year in the pantry under ideal conditions. Whole-grain flours are made from all three parts of the wheat or grain: germ, endosperm, and bran. This means the flour is high in fiber and nutrition, but it also means whole wheat flour will spoil faster.

Nothing, But industrially ground flour is milled using high speed rollers that heat the wheat. In this process the bran and the germ are taken away, and in doing this, important minerals, fats, fibre and vitamins are said to be eliminated.

Our spray free wheat is grow in fertile soil after a legume. The current offering of spray free wheat was planted then sprayed with a herbicide the next day before the grain has germinated. For the rest of the season it had no sprays or synthetic nitrogen applied.

Orders close 10pm Sunday Nights. We typically mill on Mondays to ensure that it is as fresh as possible when it arrives with you. We are currently shipping only on Tuesdays. Couriers are short staffed and shipping only at the start of the week means we can guarantee delivery before the weekend.

We ship on Tuesdays  Christchurch is next day delivery, South Island is 2 days. North Island 2-3 days. Rural 3-4 days.

Yes. Shipping is calculated with a base rate then a per kg after that. 

South Island base rate is $6 for the first 3kg's the 50 cents per kg after going in multiples of 3 kg's.

South Island Rural Delivery base rate is $11.50 for the first 3kg's then 50 cents per kg after going in multiplies of 3 kg's.

North Island base rate is $7 for the first 3kg's the $1 per kg after going in multiples of 3 kg's.

North Island Rural Delivery base rate is $11.50 for the first 3kg's then $1 per kg after going in multiplies of 3 kg's.

 

At this current time due to Covid 19 we are not encouraging pickups. In the near future we will re evaluate.

 Yes,If you live within a 10 km radius of 242 Minchins Road Sheffield we can deliver for a free until the 31st May

Please contact us and we will track with the courier. You will recieve an order confirmation which you can also track on the Now Couriers website.

At this stage we only ship in New Zealand. Excluding Waiheke Island, Stewart Island and The Chatham Islands.

The prohibitive cost of shipping makes it impractical to ship here.'

If your product arrives damaged or you believe it to be faulty, please contact us at marty@minchinsmilling.co.nz “attn: returns” and we will get back to you as quickly as possible.